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INFORMATION FOR GHANAIAN MIGRANTS AND TRAVELLERS TO THE MIDDLE EAST

The International Organization for Migration (IOM) from its statistics has indicated that migrants in the Middle East Region are concentrated in Iraq, Kuwait, Lebanon and Saudi Arabia. Qatar and the United Arab Emirates also have a significant number of migrants. These migrants sometimes face various forms of abuse.

 

The Ministry of Foreign Affairs and Regional Integration wishes to inform the general public and those intending to travel as domestic workers, that before embarking on a trip to any of the above-mentioned countries, they should take note of the under listed;

 

  • equip themselves with relevant information on the designated countries particularly on climate, culture, labor laws, contents of their working contracts, language of instruction etc.

 

  • know where to go, who to call, where to find assistance when in trouble.

 

  • have information on location of available shelters to cater for women, men, children etc.

 

  • be ready to be assisted to return to Ghana voluntarily.

 

  • have information on the contact numbers of agencies (state and non-state actors)  when  assistance is needed.

 

Information kits with contact details of various shelters and useful institutions in these countries have been made available for the benefit of travellers. These information kits are available at the airports, the Ministry of Employment and Labor Relations, Ghana Immigration Service, Ghana Embassies and Consulates.

 

Ghanaian migrants are hereby advised to contact the relevant Ghana Missions and diaspora desk officers and other relevant institutions in the selected Middle East countries when in distress, to obtain the necessary assistance.

Attached are the contact details of Ghana Missions and diaspora desk officers and other relevant institutions.

 

 

 

 

IRAQ

 

Iraqi Governments

 

Assisted Return

Shelter- females only.

Staff trained on psycho- social counseling, medical care to victims and legal support

Baghdad
Kurdistan Regional Governments

 

 

Temporary shelters

 

Hot-lines for emergency assistance

Directorate to combat Violence Against Women

 

Kurdistan Women’s Union

Erbil

 

Erbil

Tel: 066-256-7272/0750-759-8172

Slemani

Tel: 199 Asiacell only

 

Duhok

Tel: 062-165

Erbil,

Tel: 0750-464-9393/0750-382-5353

Ministry of Health Medical and Psychological assistance

 

 

Provincial health facilities
Ministry of Interior

Anti- trafficking department

 

Hotline Tel: 533
Ministry of Labour and Social Affairs Hotline

 

Tel: 116

 

 

International Organization for Migration

 

 

Health centers for migrants, Internally Displaced Persons (in camps), presence outside of campus

Assisted return, rescue/ removal in coordination with government

Main Office in Baghdad, UNAMI Compound (Diwan 2), International Zone

Tel: +3908 2105 2600, +964 751 740 6872

Email: iomiraq@iom.int

Twitter: @IOMIraq, Facebook:

www.facebook.com/iomiraqmission

 

Asuda for Combating Violences against Women

 

 

 

Listed by several trafficking directories as operating a counter trafficking hotline Slemani, Malik Mahmud Ring Road, Sherko Bekas Street

Tel: +964 53 318 3149

Email: info@asuda.krd, Facebook:

https:/www.facebook.com/asudakurdistan/

 

 

 

KUWAIT

 

Institution Type of service contact info
Ghana Embassy in Kuwait

 

Provision of Travel Documents Hateen Block 3,

Street 311, Villa 34

Tel: + (965) 25237235

Email: ghanaemkuwait@gmail.com, kuwait@mfa.gov.gh

Desk Officer: Mr. Emmanuel Hol- Oduro

Ministry of Interior,

Administration of Domestic Labor

To file a formal complaint with the General Department of Residency Affairs

Repatriation and transition assistance, funding of assisted return (can be in coordination with other actors, ie. International Organization for Migration)

Al- Dajeej, Kuwait

Tel: +96525582226/ +96525582204

Ministry  of Interior, Public Moral Protection and Anti Human Trafficking Department

General Police

Investigates human trafficking claims, provides protection (both to victims and witnesses) nd executes arrests of trafficking offenders. To be contacted in cases where trafficking victims cannot leave the employer’s home

 

Hotline: (for emergencies only)

Hawally governorate- Al Slamiya,

Building of General Department of Criminal Investigations, (at Al Jawazat roundabout)

Tel: +96525650690/ +96525650695

Email: Ath@moi.gov.kw

 

Tel: 112

Public Authority for Manpower To file  complaints through the complaints and redress systems Al Farawania governorate- Al Dhajeej zone, (opposite Public administration for criminal evidences, and Kuwait Airways)

Tel: +96525359232, +96525359232

Email www.pam.kw@gmail.com

website

http://www.manpower.gov.kw/

Kuwait Shelter for Expatriates Capacity of up to 500 females. 24 hour clinic, food, legal support (through the Humanitarian Foundation for Legal Aid) Location: Al Farawania governorate, Jaleeb Al- Shuyoukh, Block 2, Street 139, (map)
( female migrant domestic workers who leave the employers’ home) Migrants cannot be forcefully deported. For assisted return, employers or recruitment agencies bear the costs. If they are unable to pay deportation will be carried out through the Deportation Department and the employer blacklisted until the amount is refunded. Contact person: Mr. Aly Al Muteiry- Head of Shelter
International Organization for Migration Assisted return, rescue/ removal in coordination with government Slemiya,

Tel: +965 2 530 8000/ +965 25 30 81 64, fax: +965. 2 539 93 54,

Email: iereiqat@iom.int

Humanitarian Foundation for Legal Aid Charity that offers pro- bono legal assistance for individuals arrested and awaiting deportation, with efforts to establish a presence inside the deportation prison.

Services cover the six countries, 65 police stations and 5 courthouses including Public Prosecution Departments.

Main office: Chamber of Commerce Bldg., 1st Floor, Kuwait City P. O Box 26161, safat, Kuwait City, 13122

Tel: +(965)- 1802-234/ +(965)- 2243-9790/1

Fax: =(965)-2242- 2895

 

Kuwait Social Work Society Negotiates with detention centers and government shelter services to transfer workers from the former to the latter if the workers’ documentation is in order. SWS has a;so managed to reach out to Embassies in Riyadh and Abu Dhabi through use of the Ministry of Foreign Affairs diplomatic pouch to send migrant worker case files for travel documents to be processed. This is for migrant workers who have no country of origin representation in Kuwait such as in the case for Ghana. Sometimes assisted returns are funded through donations. Hawally governorate, Mishref- House 4, Block 4, Street 4,m4

Tel: +96525735032

Tel: +96525375031

Email: info@sws.org.kw

Website: http://sws.org.kw/

Kuwait Society for Human Rights Hotline for labor inquiries 22215150

Interractive website:

http://togetherkw.org/index.html

 

 

 

LEBANON

 

Stakeholder Type of service Contact Information
Ghanaian Honorary Consulate General Provision of Travel Documents

Mediation

Ministry of Interior- Directorate General Security- Foreigners Service: To be contacted within 48 hours in cases where migrant workers have been exposed to physical, emotional or sexual harassment

 

Hotline

Ministry of Labor

 

Department of Foreign Labor Force:

Authorizes work permits

 

Hotline (female domestic workers)

 

Tel: 00961- 556829

 

1740

Internal Security Forces: Hotline (To be contacted within 24 hours in emergencies) 112
International Organization for Migration Assisted returns, rescue/ removal in coordination with govrnment Near Rafic Hariri General Hospital, Moubarak Builing,

Jnah, Tel:+961 1 841 701, Fax:

Email, 705 841 1 961 +:iombeirut@iom.int

Caritas Lebanon Migrant Centre Main shelter services for Lebanon, receive referrals from the government based on a Memorandum of Understanding and from various embassies. Asafe house specific to victims of trafficking can fit up to 80 persons. Services include medical, humanitarian, legal, psychological, assisted return, vocational training including certification such as in computer skills to facilitate job searches and reintegration through partners in countries of origin. Once migrant workers enter the shelter they are no longer considered in conflict with the law (secured in the sense of irregular status) Sin El Fil, Beirut

Tel: 00961- 76555335 (hotline)/ 00961- 3-092538/ 00961-1-502550 (up until 54) extension 4000.

Email: info@caritas.org.lb,

Facebook:

https://www.facebook.com/Carit as LebanonMigrantCenter/Caritas Liban

Kafa: Legal counseling and representation for female victims of sex trafficking and migrant domestic workers victims of physical and sexual abuse or labor trafficking. Shelter for15-17 victims of exploitation and trafficking.

Holistic services including social and legal follow-up, basic health services, life skills, awareness, outings and empowerment are covered within shelter. Otherwise referral to other service providers. Safe return assistance, negotiates with employers to cover flights or else they cover it. Provide small amount of cash assistance to the worker and try to connect them with civil society in country of origin.

43, Beydoun Building, 1st Floor,

Badaro St., Beirut,

Tel:+96176090910/ +961-1-392220/

Email:kafa2kafa.org.lb

Facebook:

https://www.facebook.com/kafal.1b/

 

 

 

SAUDI ARABIA

 

Stakeholder Type of service Contact Info
Ghanaian Consulate General Provision of Travel Documents Mediation jabal Al-Thawr Street Behind Al- jazeerah Hospital, Villa No. 11, Musharrafh District,

P.O.Box 1657

Jeddah 21441

Tel: +966 126601429

Email: gha.consge_jed@yahoo.com

Ghanaian Embassy Provision Travel Documents Mediation Mashoor Bin Abdul Aziz Street, 11693,Riyadh

Tel: +966 114545126

Fax: (+966) (12) 6622559

Email: info@ghanaembassyksa.com

Government

 

Welfare centers that               generally provide education services, psychosocial health and shelther

 

10 welfare centers for female domestic workers- some may be victims of trafficking

 

1 for male domestic workers

100 welfare center(capacity 230) in Riyadh (translation, rehabilitation, immigration an passport services, legal assistance) (N/A)

 

 

 

 

 

N/A

  National Hotline for domestic violence victims Tel: 8001245005
Ministry of Labor and Social Development Musaned: A bilingual (Arabic, English) website with a section on complaints and disputes that aims to facilitate procedures around recruitment of domestic workers and increase protection of the rights of all parties. Call center (official channel to receive complaints): 19911 or 920002866 or through the labor offices.
Government Labour Offices (pinned location maps available)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

General service Center

 

 

 

 

 

Makkah Labor Office

 

 

 

 

 

Al-Amir Metea

 

 

Al-Adama District

 

 

 

 

 

El Rawdah District

 

 

 

 

 

Al Shifa Branch

 

 

 

Main Branch

Makkah Jeddah Highway, Al-Shamisi Center,

Tel: 125616700

Email: abaalharbi@mol.mail.com

 

Mecca

Tel. 0125435814/0125435804

Email: ralqorashi@mlsd.gov.sa

 

Al-Amir Metea Street, (behind Talal Keteb Polyclinic), Mecca

Tel: 6935058/6934816/6934786/6938684

Email: bij@mol.gov.sa

 

Al-Adama district, Al-Mustashfa (hospital)

Street, Dammam

Tel: 0505825510

Email: talmadani@mlsd.gov.sa

 

Exit 13 khurais Rd.,El Rawdah district, Khaleb ibn al- Walid street- Women branch recruitment, Riyah

Tel: 0112548622

Email: hbinsharfan@mlsd.gov.sa

 

Al Shifa Branch, Diab Road, facing the precious civil defense building, Al Hizem , Riyah

 

Sahaba Street –Exit 9-Al Yarmouk, Riyadh

 

Al Nafl Labor Office District Branch

 

Al Idari District

 

 

 

King Fahd Road

 

 

 

 

King Fahd Road

 

 

 

Prince Muhammad bin Nasser Road

 

 

 

 

 

Al-Faisaliah District

 

 

 

ARAMCO

 

 

 

 

Abdullah Bin Abudlaziz Street

Abu Bakr Al Siddikh Road, Riyadh

 

 

Behind Al Jouf, Sakka,

Tel: 0146241766

Email: hania@misd.gov.sa

 

King Fahd Road (50) opposite the Eid Chape3l, Tabuk

Tel:144221181

Email: analanzi@mlsd.gov.sa

 

King Fahd Road, Abha

Tel: 172265591

Email: falageeli@!mlsd.gov.sa

 

Prince Muhammad bin Nasser Road near Jizan District Police Directorate  and Sharia court complex opposite the chamber of commerce , Jizan

Tel; 173224544

Email: rorjiz@mlsd.gov.sa

 

Al-Faisaliah District, Najran,

Tel: 175235517

Email: nalsherman@mlsd.gov.sa

 

ARAMCO Recruitment  Office, Dhahran

Tel: 138772962

Email: talmadani@mlsd.gov.sa

 

Abdullah Bin Abudlaziz Street, Rafha,

Email: malshammari@mlsd.gov.sa

 

 

 

 

USEFUL CONTACT OF SELECTED INSTITUTIONS IN GHANA

 

International Organisation for Migration– Ghana Mission

Telephone (Office): +233 302 742930

Telephone (AVR Cellular): + 233 050 1295271, +233 (0)505 157 9799

WhatsApp: +233 (0)50 1295271, +233 (0)505 157 97 99

E-mail address: info@iom.int

 

Ghana Immigration Service

Migration Management Bureau- Headquarters

Telephone (office): +233 (0) 266 680 779